Delivery

Delivery Information

At Sanderson Wine Consultancy, we strive to ensure your orders reach you as quickly and smoothly as possible. Here’s everything you need to know about our delivery schedule:

Weekly Collection & Dispatch

• Your order, delivered for a simple flat rate of £5.
• Orders are collected once a week on Wednesdays.
• To ensure your order is included in the weekly collection, please place it before 8:00pm on Tuesdays.
• We aim to deliver orders within 7 working days, though delivery times may vary depending on when your order is placed.

 

Refund and Replacement Policy

At Sanderson Wine Consultancy, we are committed to ensuring your satisfaction with every purchase. While we take great care in delivering your wine in perfect condition, we understand that occasionally issues may arise. Below are the details of our refund and replacement policy. 

Please note: Due to the rarity, value, and age of certain bottles (valued over £150), refunds or replacements will not be available. We handle these cases with extra care and discretion and will work with you to find a fair resolution.

Damaged or Faulty Wines

If your order arrives damaged or if the wine appears to be out of condition (e.g., corked), we will provide you with a replacement if reported to us within 30 days. If the same product is not available, we will issue a credit to your account equal to the value of the returned item or a cash refund.

 Key Notes

• Delivery times may vary slightly based on your location and courier availability.
• We currently do not offer delivery to Northern Ireland

For any questions or assistance, feel free to contact our support team at Info@sandersonwineconsultancy.com. Thank you for shopping with us!